customer service person for most of my young adult life, I know what Customer
Service is and, more importantly what: good” customer service is.
I do not
write reviews often and it takes a lot to impress me both in terms of efforts
service is everywhere. “Average” and “good” customer
service is also not hard to find. Therefore, when I come across Exceptional
customer service, I think it is vitally important to highlight it and make it
It is my
pleasure to take time out of my busy day to write this review.
worked with Urban Enterprises for over three years. And, as I am no longer
living in the Twin Cities area, it is vitally important to me to be able to
rely on my real estate management to “look out for me”,
professionally manage my property, and give my tenants the attention they
time, my property in South Minneapolis, there have been the expected tenant
turnovers, the usual array of repairs, and city compliance issues to be
informed of and tended to.
I have had
the distinct pleasure of working with an extremely professional, responsive,
smart, creative, and informed property manager at Urban Enterprises. His name
is John Stiles.
ALWAYS appropriate, professional, thoughtful and able. He has never failed to
inform me of issues with my property in a timely manner and offered suggestions
to remedy whatever situation that has arisen. He’s been my eyes and ears
“on the ground” and has never failed to impress me but more
importantly, never failed to effectively deal with whatever has come his way
concerning my duplex. During the housing downturn these last few years, John
has offered suggestions and creative approaches to address the various issues
in realistic, economical, and sometimes “out of the box” solutions.
In every single case, he has helped come up with “win-win”
resolutions to almost every situation that has arisen. He deals with the
tenants, the city, the utility companies, the neighbors, vendors and I always
feel he has my best interest in mind. He has never been surly, rude, dismissive
or derelict in his function as property manager for me. He is a true
professional, a smart, fair honest man whom I trust (a trust that he has
He has gone
out of his way on many occasions, going “above and beyond” the normal
scope of his job description and what I could expect of a property manager.
He’s always willing to go the extra mile for me; getting extra vendor quotes on
repairs, taking pictures of maintenance issues, and keeping me well-informed of
the status of my property in “real-time”. Recently John took time out of his day to get
a truck and go across town to Hopkins to pick up a replacement stove needed at
my property for a tenant.
If you are a
property owner, you’d be foolish not to hire John for your property management
needs AND, if you supervise John or John works for your company, you’d be
absolutely amiss not to acknowledge his work and reward it with both with
compensation and greater opportunities.
for reading. I know a lot has been said here. But, as someone who is seldom
impressed, I feel it is imperative to speak up when I am.
John! Your work has never gone un-noticed or un-appreciated by me AND hopefully
by the management of Urban Enterprises, Inc.
posted on Yelp
— Michael S.